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Privacy Policy

INTRODUCTION

At Better Gas Energy Services Limited (“Better Gas”), we are committed to safeguarding the privacy and security of personal information supplied by employees, customers, vendors, stakeholders and other interested parties. This Privacy Policy (“Policy”) outlines how we collect, use, store, and protect the information you provide to us. It also explains your rights and choices concerning your personal data.

 

As one of the major players in the oil and gas industry, we understand the importance of maintaining the confidentiality of your sensitive personal information. This policy is designed to help you understand the types of information we collect, why we collect it, and how we use it. We encourage you to read this policy carefully to make informed decisions about sharing your information with us.

 

By accessing our website, and all affiliated websites and mobile applications owned and operated by us (hereafter collectively referred to as the “Platform”), or using our services, you agree to the terms and practices described in this Privacy Policy (“Policy”). If you do not agree with the practices outlined here, please do not use our services. Please note that the collection and processing of your personal data is in accordance with the Nigeria Data Protection Act, 2023 and other data protection regulations in force in Nigeria.

Role Definitions

The following roles are defined for this policy:

Data Subject: this means a person that can be identified directly or indirectly, by reference to an identification number or one or more factors specific to his physiological, mental, economic, cultural or social identity. Such a person may be Better Gas’ clients, customers, business partners, vendors and employees.

 

Data Administrator/Processor: this means a person or organization that processes data.

 

Data Controller: this means a person who either alone, jointly with other persons, in common with other persons, or a statutory body, determines the purposes for and the way personal data is processed or is to be processed.

 

Data Protection Officer: this is a staff of Better Gas appointed by the Data Controller to ensure that the strategy and implementation of data protection principles follow the data protection policy and relevant extant laws.

INFORMATION WE COLLECT

At Better Gas, we collect various types of information to effectively provide you with our services. The information we collect falls into the following categories:

1. Information You Give Us

Better Gas collects:

 

1. Personal identification information: this could be any data that could potentially identify an individual. Any information that can be used to distinguish one person from another can be used for de-anonymising anonymous data. Such data includes, but is not limited to name, age, etc.

 

2. Contact information: to help us make communication more useful and interesting, we collect information that includes, but is not limited to email address, phone number, home (or office) address, etc.

 

3. Financial information: this includes data such as debit or credit card numbers, account details, account security pin/codes and other monetary facts about a person or organization that are used in billing and other financial activities. Please note however that this information is not collected directly by Better Gas, but by a third-party payment processor who facilitates billing and payment for our services.

 

 

By providing your personal information and any other kind of information or data to us, you expressly agree to our collection, use, storage, and disclosure of such information as described in this Policy.

2. Information We Collect About You

We may automatically collect information about your interactions with our Platform. This information includes:

 

a. Log data: this may include your device’s Internet Protocol (IP) address, browser type, pages visited, time zone settings and so on.

 

b. Device information: this includes device-specific information such as hardware model, operating system version, unique device identifiers, and so on

 

c. Usage: this may include the full Uniform Resource Locators (URL) clickstream to, through and from our Platform (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

3. Information Collected Through Cookies and other Similar Technologies

To enhance your experience on our platforms, Better Gas employs cookies and similar tracking technologies. These technologies aid us in collecting information related to your preferences, settings, and other analytical data. Our use of cookies and similar technologies includes:

 

a. Web Beacons: These are electronic images used to understand how you interact with our website and emails.

 

b. Flash Cookies: Also known as Local Shared Objects, these are used to store data for various purposes, such as remembering your settings.

 

c. Persistent or Session Cookies: These types of cookies store information for varying periods. Persistent cookies remain on your device for a set period, while session cookies are temporary and are deleted once you close your browser.

By accessing or using our Platforms, you provide your consent for cookies to be placed on your devices in accordance with this Policy. If you wish to manage the receipt of cookies through our platforms, you have the ability to control how your web browser responds to cookies. This can be done by adjusting your browser’s privacy and security settings.


Please note that unless you configure your browser settings to reject all cookies, our system may issue cookies when you access or use our services. If you choose to decline all cookies, it’s important to be aware that certain features of our services may experience limited functionality or may not work at all.


For additional general information about cookies and their functioning, you can visit www.allaboutcookies.org.

4. Information We Receive from Others

In certain cases, we may receive information about you from third-party sources, including credit bureaus and identity verification services. The information collected allows us to process your applications, provide customer support, improve our services, and comply with legal and regulatory requirements.

HOW WE USE YOUR DATA

Better Gas uses the information collected to provide you with our services and to improve your overall experience on our Platform. The information we collect in the manner described above is utilized for the following purposes:

 

i. Processing orders: Information related to e-commerce orders are used for processing the purchase order and related after-sales services, including customer support, delivery, returns and re-delivery. In addition, the order number will be used to cross-check the order with the delivery partner as well as record the delivery of the item.

 

 

ii. Communication: We may use your contact information to communicate with you about your account, transactions, and relevant updates regarding our services. This could include notifications about purchases and changes to our terms, conditions and policies and about special offers on other products and services we think you might need. Our customer support team may also use this information to assist you with inquiries and concerns.

 

iii. Personalization: The data we collect helps us personalize your experience by tailoring our services to your preferences and needs.

 

iv. Analytics and Improvements: We may use your data to analyze usage patterns, feedback, and trends to enhance our Platform, services, and user interfaces. This enables us to identify areas for improvement and refine our offerings. We may also aggregate and anonymize data to derive insights, perform statistical analysis, and develop reports for internal purposes and business planning. Please note that this data does not personally identify you.

 

v. Legal and Regulatory Compliance: Collected information may be used to comply with legal obligations and regulatory requirements. This includes anti-fraud measures, identity verification, and reporting to relevant authorities as mandated by applicable laws.

 

vi. Marketing and Promotions: With your consent, we may use your information to send you marketing communications, promotions, and offers related to our services. Please note that you can opt-out of such communications at any time.

 

We process your information on various legal basis, including contractual necessity, legitimate interests, and your consent when applicable. We do not use your personal information for automated decision-making that has significant legal or similar effects. Furthermore, we do not sell, rent, or lease your personal information to third parties for marketing purposes.

DATA SHARING

At Better Gas, we value your privacy and aim to be transparent about how your information is shared. We may share the information we collect with various third parties under the circumstances outlined below:

 

i. Service Providers: We engage trusted service providers to assist us in delivering our services effectively. These third-party partners may include technology providers, logistics companies, identity verification services, and payment processors. These third parties are contractually bound to use your information solely for the purposes specified by us.

 

ii. Legal and Regulatory Requirements: We may disclose your information to comply with legal obligations, regulatory requirements, court orders, or government requests. This includes sharing information for audit filings and reporting, fraud prevention, identity verification, etc.

 

iii. Business Transfers: In the event of a merger, acquisition, sale of assets, or similar transaction, your information may be transferred to the acquiring entity or parties involved in the transaction. We will notify you before your personal information becomes subject to a different privacy policy.

 

iv. Consent-based Sharing: With your explicit consent, we may share your information with our business partners and affiliates for joint marketing efforts, promotional activities, or other mutually beneficial collaborations for marketing and promotional purposes. You have the right to withdraw your consent at any time.

 

v. Aggregated and Anonymized Data: We may share aggregated and anonymized data with third parties for purposes such as industry analysis, trend identification, and business planning. This data does not reveal personal information.

 

We do not sell your personal information to third parties, and we take measures to ensure that any third parties with whom we share your information are bound by appropriate confidentiality and security obligations.

 

Please note that when you interact with third-party services linked from our Platforms, their own privacy policies and terms will apply. We encourage you to review those policies before providing any personal information.

DATA SECURITY

Safeguarding your personal information is a top priority at Better Gas. We have implemented a comprehensive set of technical and operational measures designed to safeguard your data from unauthorized access, loss, alteration, or disclosure.

 

Our website uses Secure Sockets Layer/Transport Layer Security (SSL/TLS) to ensure secure transmission of your Personal Data. We utilize encryption protocols to protect sensitive information during its transmission to and from our Platforms. We also restrict access to your personal data to authorized personnel who require it for legitimate business purposes only. These individuals are bound by strict confidentiality obligations. Additionally, our security practices undergo regular assessments and audits to identify and address potential vulnerabilities. We also conduct employee training programs to raise awareness about data security best practices and the importance of protecting your personal information.

 

We maintain a secure technology infrastructure that includes industry-standard security technologies such as firewalls, intrusion detection systems, and malware scanning. In the event of a data breach, we have established procedures for swift response, impact mitigation, and necessary notifications as required by applicable laws and regulations.

 

While we exert diligent efforts to ensure the security of your information, it is essential to acknowledge that no data transmission or storage method is entirely impervious to breaches. By engaging with our services, you accept a level of inherent risk associated with data sharing. If you suspect unauthorized activity or a compromise in your account security, please contact us immediately.

DATA RETENTION

At Better Gas, we retain your information only for as long as necessary to fulfill the purposes outlined in this Policy and to comply with legal and regulatory requirements. The retention periods for different categories of data may vary based on factors such as the nature of the data and applicable laws. Our retention practices include:

 

i. Customer Accounts: Information linked to customer accounts will be retained for as long as you maintain an active account with us. After an account becomes inactive, we may retain the information for a period of 3 years.

 

ii. Communication Records: Correspondence and communication records may be retained to provide historical context and for record-keeping purposes.

 

iii. Legal and Regulatory Requirements: We may retain certain data beyond the specified periods if required to fulfill legal, regulatory, or contractual obligations.

 

Once the retention period expires, your information will be securely deleted, anonymized, or archived in a manner that preserves its security and confidentiality. If you wish to inquire about the specific retention period for your data or request its deletion, please refer to the “Contact Information” section of this Policy.

 

Please note that even after your personal information is removed from our active systems, residual copies may remain in backup archives for a limited period. Such copies will be safeguarded in line with our data retention and security policies.

YOUR RIGHTS

Better Gas is committed to respecting your rights over your personal information. Thus, you have certain rights regarding the collection, use, and retention of your data. These rights include:

 

  1. Right to request access to the information we hold about you.
  2. Right to request the rectification of inaccurate or incomplete data.
  3. Right to erasure (Right to be forgotten)
  4. Right to data portability
  5. Right to withdraw consent

To exercise these rights, please contact us using the information provided in the “Contact Information” section of this Policy. We will respond to your request promptly and within a reasonable timeframe. Note that we may require additional information from you to verify your identity before fulfilling your request.

INTERNATIONAL DATA TRANSFERS

The information we collect may be stored, processed, and transferred among the countries where we operate. This is done to enable us to use the collected information in accordance with the policies outlined here. Any such information transfers to other countries will adhere to Nigeria’s data protection law and regulations.

It’s important to note that we may transfer your personal data outside of Nigeria under the following circumstances:

 

  • With your explicit consent.
  • When the transfer is necessary to fulfill a contract between you and Better Gas, or for the implementation of pre-contractual measures at your request.
  • When the transfer is necessary for the execution or performance of a contract that is in your interest, between Better Gas and another individual or legal entity.
  • When the transfer is essential for important reasons related to public interest.
  • When the transfer is necessary for establishing, exercising, or defending legal claims.
  • When the transfer is required to safeguard your vital interests or the vital interests of others, especially in cases where you are incapable of providing consent due to physical or legal reasons.

It’s important to acknowledge that when information is transferred outside of Nigeria, certain data protection principles in the receiving country might differ. By consenting to the processing of your personal data, you are also consenting to the transfer of that data outside of Nigeria.

WHERE WE STORE YOUR PERSONAL DATA

The data collected from you is stored on our secure servers. In cases where we have provided you with a password to access specific areas of our site, it’s your responsibility to keep this password confidential. We kindly request that you refrain from sharing your password with anyone.

 

Please be aware that while we take every precaution to safeguard your personal data, the transmission of information over the internet is not entirely immune to security risks. Despite our continuous efforts to ensure the protection of your personal data, we cannot provide an absolute guarantee of 100% security for data transmitted to our site. Any transmission of data is undertaken at your own risk.

 

Upon receiving your information, we employ stringent procedures and security features to mitigate the risk of unauthorized access.

CUSTOMER CONSENT

By using our Platform and services, you acknowledge and provide your explicit consent to the collection, processing, and use of your personal information as outlined in this Policy. You agree that your personal information may be collected, stored, and processed for the purposes mentioned in this Policy.

 

You understand that your personal information may be used to facilitate transactions, provide customer support, enhance your experience, and comply with legal and regulatory obligations. This may involve sharing your information with trusted third parties, as detailed in this Policy.

 

You have the right to withdraw your consent at any time. However, please note that withdrawing consent may impact your ability to access certain features or services.

 

By continuing to use our Platform and services, you indicate that you have read, understood, and agreed to the terms of this Policy and provide your consent for the collection, processing, and use of your personal information as described herein.

REMEDIES

Each of the parties will be entitled to enforce its rights in the event of a breach of the terms of this Policy, to recover damages caused by any breach of the provisions herein and to exercise all other rights existing under law. Any claim or dispute arising in relation to this Policy shall be subject to the jurisdiction of the courts of the Federal Republic of Nigeria. We shall not be liable for any breach where a claim in respect of such breach is not brought within one month of the date that such breach arose.

LIMITATION OF LIABILITY

Notwithstanding any provision in this Policy, neither Better Gas, its affiliates, officers, directors, employees, attorneys or agents shall have any liability with respect to, and you hereby waive, release and agree not to sue any of them upon, any claim for any special, indirect, incidental, consequential damages suffered or incurred by you in connection with, arising out of, or in any way related to, a breach of this Policy.

CHANGES TO THIS PRIVACY POLICY

This Policy will be updated as necessary to reflect best practice and to ensure compliance with any changes or amendments to relevant legislation. We will notify you of any changes by posting the updated Policy on our Platforms. We will let you know via email and/or a prominent notice on our website, prior to the change becoming effective and update the “effective date” at the top of this Policy. You are advised to review this Policy periodically for any changes. Changes to this Policy are effective when they are posted on our website or provided to you.

CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Policy, the handling of your data, or if you wish to exercise your rights as described herein, please contact us via the in-app support feature on the mobile application.


Our dedicated team will address your inquiries and requests promptly. Please provide sufficient information to help us identify you in our records and respond effectively. We strive to ensure the privacy and security of your personal information and are committed to resolving any concerns you may have.


Last Updated 21/02/2024